Cancellation & rescheduling
If your plans change, please email info@e-majen.co.uk as soon as possible.
With at least 48 hours’ notice, you can cancel for a full refund or move your session to another available date at no extra charge.
For cancellations or rescheduling with less than 48 hours’ notice, or missed appointments, a charge may apply up to the session price. This will reflect the actual loss incurred, taking account of any costs saved or whether the appointment is filled. If we’re able to fill your appointment, or our loss is less than the amount you’ve paid, we’ll refund the difference.
If E-MaJen needs to cancel your session, you can choose a full refund or an alternative date.
We understand that unexpected things happen, so please get in touch to discuss your circumstances. This policy does not affect your statutory rights.